VRI logo

E3 (Educate, Engage, Empower)

E3 creates connections to care by Engaging, Educating, and Empowering our members to take action with their health

E3 Logo

VRI’s proprietary engagement platform is designed to improve the member experience and address health plan goals and challenges. E3 may be layered on to any VRI service which enables us to deliver dynamic education, identify individual member needs and provide connection to resources. Each program is uniquely designed to align with our health plan partner goals, improve HEDIS measures, STAR ratings, Quality scores and enhance the member experience. 

How E3 Works

With E3, VRI helps individuals take preventative measures to better manage their health by providing education and connection to health plan resources.

1. Engage

Each month, members press their button to connect with the VRI Care Center at a time that is convenient to them. During the conversation, representatives engage with the member and leverage the LARI method when communicating to ensure members needs are identified.


Connecting members to resources

By engaging with members at times that are convenient to them with messages tailored to them and identifying what they need to empower action, VRI’s E3 program supports optimized resource utilization and member satisfaction by coordinating resources such as:

Photo of man and woman driving in car
  • Transportation
  • Appointment Coordination
  • Medication Adherence
  • Personal Care Services
  • and more!

We're excited to engage and educate our members through multiple platforms.

We engage our members through an Omnichannel platform by pairing informational one-pagers and videos that simplify topics that go perfectly with our monthly strategic programs messaging.

We continuously deliver evidence-based health content to further empower our members to better manage their health.

Photo of grandmother smiling while hugging grandson

Our outcomes prove, E3 really works

E3 makes connections to care in innovative ways by prompting action and removing barriers to care, and it works. In past programs, members supported by E3 programs demonstrated success by proving that it engages members, tailored messages are delivered at high rates, and those messages and connection to resources drove meaningful action.


of members engaged throughout the program


of members connected to plan support


more colorectal exam gaps closed


of members identified as having SDOH needs


of members engaged in any given month of the program


of dynamic content delivered to members


more total gaps closed


reduction in member churn

Let's Connect

VRI focuses on building meaningful relationships with our partners to provide empowering solutions that fit our members unique needs. To learn more about our services, please reach out to our team today.