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our care center.

We are here to help and empowered by the information you provide us at the start of your service, including your address, who you would like us to call for your support, and any medications health professionals should be aware of if you should need medical assistance.

our stats. 

industry leading response time 


over 170,000 clients served

2 locations for care redundancy

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Net Promoter Score

our certifications. 

The Monitoring Association

Five Diamond Monitoring Center

CSAA Five Diamond companies demonstrate an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100% quality operator training.Of more than 2,700 central stations in the US, VRI is one of fewer than one hundred central stations that have achieved the “CSAA Five Diamond Certified” status.

industry affiliations.

The mission of Medicaid Health Plans of America (MHPA) is to develop and advance public policy that controls costs and improves access and delivery of quality health care to Medicaid members.  VRI has been recognized as a gold partner for our dedication and service to these Medicaid members.

VRI is a member of Medical Alert Monitoring Association (MAMA), which represents the medical alert monitoring industry and its customers.

The NAIPC has established a network of professionals from the private, public and non-profit sectors who help individuals plan for future housing and care needs.  VRI is proud to be a recognized leader by NAIPC for creating in-home care solutions.