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What do I need to do?

There is nothing that you need to do at this time. VRI is actively monitoring network changes, and we are proactively working with impacted clients.

What does 3G mean?

3G actually stands for “third generation”, as it is the third type of access technology that has been made widely commercially available for connecting mobile phones. The 3G services work using a “cellular” based technology; the signals are passed from phone tower to phone tower, and then the tower nearest the phone passes the signal to it.

When will 3G networks no longer work?

3G networks are scheduled to ‘sunset’ over the next few years. VRI is actively monitoring impacted areas to support a proactive approach to device changes.

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COVID-19 Update: VRI remains committed to providing highly responsive service to the grandparents and parents we serve. To ensure business continuity, our infrastructure allows our team members to seamlessly transition to remote work. We will continue to be available for monitoring and support without interruption. We are proud to be here to help.
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