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Want more information? Reach out to our team today!

In an Emergency

If you are in need of emergency assistance, please call 911 or activate your device by pressing your button. Do not send a message requesting a medical need or information regarding equipment. This email address is not continuously monitored. You may call 1-800-508-6370 to reach a care center representative.

Contact Our Teams

Customer Service

Phone: 1-800-860-4230

Fax: 1-800-692-8189

Email: [email protected]

Customer Service team members are staffed Monday – Friday 8am – 8pm EST.

Device Support

Phone: 1-888-476-6040

Business Hours: 
Mon – Fri 8:00 am – 8:00 pm EST
Sat – Sun 9:00 am – 5:00 pm EST

General Inquiries

Email: [email protected]

Corporate Address: 1400 Commerce Center Dr., Franklin, OH 45005

VRI Care Center

For questions about the Care Center: 1-800-508-6370 Or, press your button.

VRI’s Care Center is staffed 24/7/365.

Career Inquiries

If you would like to join the VRI team, please follow the link to our careers page: www.vricares.com/careers

More Ways to Contact

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