1. Engage
Each month, members press their button to connect with the VRI Care Center at a time that is convenient to them. During the conversation, representatives engage with the member and leverage the LARI method when communicating to ensure members needs are identified.
2. Educate
Powered by the VRI Care Center’s dynamic platform, representatives share messages that are tailored to each member’s unique needs. From tips to support health and well-being to education and reminders about preventive health screenings that they are due to complete, these messages spark conversation and action.
3. Empower
Through educational conversations, VRI’s Care Center often identifies needs to support member action. When members express challenges with getting to and from appointments or understanding their benefits, representatives can seamlessly connect them to plan resources to overcome their barriers to care.