in an emergency.
If you are in need of emergency assistance, please call 911 or activate your device by pressing your button. Do not send a message requesting a medical need or information regarding equipment. This email address is not continuously monitored. You may call 1-800-508-6370 to reach a care center representative.
contact our teams.
Customer Service team members are staffed Monday – Friday 8am – 8pm EST.
1400 Commerce Center Dr., Franklin, OH 45005
VRI care center.
For questions about the Care Center: 1-800-508-6370
Or, press your button.
VRI’s Care Center is staffed 24/7/365.
send us a message.
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