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in an emergency.

If you are in need of emergency assistance, please call 911 or activate your device by pressing your button. Do not send a message requesting a medical need or information regarding equipment. This email address is not continuously monitored. You may call 1-800-508-6370 to reach a care center representative.

contact our teams.

customer service.

Phone: 1-800-860-4230
Fax: 1-800-692-8189

Customer Service team members are staffed Monday – Friday 8am – 8pm EST.

general inquiries.

Corporate Address: 
1400 Commerce Center Dr., Franklin, OH 45005

VRI care center.

For questions about the Care Center: 1-800-508-6370
Or, press your button.

VRI’s Care Center is staffed 24/7/365.


device support.

Phone: 1-888-476-6040
Business Hours: 
Mon – Fri 8:00 am – 8:00 pm EST
Sat – Sun 9:00 am – 5:00 pm EST

send us a message.