health plans.
VRI partners with some of the largest health plans in the US, providing ROI through reduced admissions, improving brand through exceptional customer service, and sharing data to help plans guide members through social determinants of health.
outcomes focused
3:1 ROI
20% decrease in member churn
readmission reduction from 25% to 13%
VRI’s owned and operated Care Center is here to deliver empathy, care, and outcomes. Every member interaction has potential to impact the organization – to identify risk, close a gap, prevent an admission – and is an opportunity to gain insight and meet a need. VRI’s clients expect a solution partner with domain expertise that spans the enterprise and a recognition of the impact of the member experience on:
star ratings
future engagement
member retention
manage MLR
value drivers.
VRI’s unique approach to service allows our partners to realize value through the enterprise. Innovative national plans use VRI remote monitoring services as a cost reduction tool and a mechanism to improve retention. Industry leading healthcare organizations partner with VRI to decrease healthcare utilization, improve member outcomes, and increase member engagement and retention.
VRI communicates
VRI drives behavior change through communication when the member is receptive and in need
VRI identifies risk
VRI identifies who is vulnerable and at risk of clinical/non clinical events
VRI simplifies
VRI streamline's processes for our clients by providing a single integration point for any device the health plan desires to place in a member's home
VRI builds loyalty
20% decrease in churn for members in our remote monitoring program vs control group
VRI drives innovation.
Devices alone don’t drive innovation. Real progress is made when a solution takes in to account four components:
devices.
- wearables
- phones, apps, smartwatches
- video/sensor monitoring
- tablets
- voice control (Alexa, Siri)
data.
- risk assessment
- frailty index
- provider/EHR integration
- big data
- artificial intelligence
services.
- family/friend care managers
- telehealth visits
- transportation/rideshare
- 24/7 nurse line/concierge
- virtual nurse/assistant
population + conditions
- behavioral health
- loneliness as a condition
- social determinants
- personalized medicine
- gamification
evolved focus.
A common challenge of health plans is the struggle to anticipate vs react to fluctuations in members health. VRI has evolved to focus on critical data collection and provision to drive value in identification of clinical and non-clinical risk. VRI’s high touch, conversational approach enables our Care Center Representatives to engage members at a time of need and proactively identify risk. Through these structured communications in response to a PERS related event, we are able to collect indicators for:
plan satisfaction/NPS
barriers to care/SDOH
frailty and fall risk
disease
adverse events
(readmissions, disease, comorbidity)
identifying social determinants of health.
VRI leverages remote monitoring services to provide actionable data to health plans by determining who needs access to additional services. An analysis of VRI’s current population shows the most prevalent barriers to care:
chronic condition alert data
remote monitoring alert data
