E3 (Educate, Engage, Empower)

E3 creates connections to care by Engaging, Educating, and Empowering our members to take action with their health

VRI’s proprietary engagement platform is designed to improve the member experience and address health plan goals and challenges. E3 may be layered on to any VRI service which enables us to deliver dynamic education, identify individual member needs and provide connection to resources. Each program is uniquely designed to align with our health plan partner goals, improve HEDIS measures, STAR ratings, Quality scores and enhance the member experience.

How E3 Works

With E3, VRI helps individuals take preventative measures to better manage their health by providing education and connection to health plan resources.

Engage
Educate
Empower

1. Engage

Each month, members press their button to connect with the VRI Care Center at a time that is convenient to them. During the conversation, representatives engage with the member and leverage the LARI method when communicating to ensure members needs are identified.

2. Educate

Powered by the VRI Care Center’s dynamic platform, representatives share messages that are tailored to each member’s unique needs. From tips to support health and well-being to education and reminders about preventive health screenings that they are due to complete, these messages spark conversation and action.

3. Empower

Through educational conversations, VRI’s Care Center often identifies needs to support member action. When members express challenges with getting to and from appointments or understanding their benefits, representatives can seamlessly connect them to plan resources to overcome their barriers to care.

Connecting members to resources

By engaging with members at times that are convenient to them with messages tailored to them and identifying what they need to empower action, VRI’s E3 program supports optimized resource utilization and member satisfaction by coordinating resources such as:

Transportation

Appointment Coordination

Medication Adherence

Personal Care Services

and more!

We're excited to engage and educate our members through multiple platforms.

We engage our members through an Omnichannel platform by pairing informational one-pagers and videos that simplify topics that go perfectly with our monthly strategic programs messaging.

We continuously deliver evidence-based health content to further empower our members to better manage their health.

Our outcomes prove, E3 really works

E3 makes connections to care in innovative ways by prompting action and removing barriers to care, and it works. In past programs, members supported by E3 programs demonstrated success by proving that it engages members, tailored messages are delivered at high rates, and those messages and connection to resources drove meaningful action.

87%

of members engaged throughout the program

34%

of members connected to plan support

80%

more colorectal exam gaps closed

19%

of members identified as having SDOH needs

60%

of members engaged in any given month of the program

82%

of dynamic content delivered to members

40%

more total gaps closed

20%

reduction in member churn

They always call and check on you and they always want to make sure they meet your needs at the time of the call.

I just feel very confident, and I know it takes time, I know. But, ya'll are always there for me, and that's the assurance an elderly person needs, and I thank you.

I feel very lucky to have someone that's watching over me and will answer my call when I need you."

Let's Connect

VRI focuses on building meaningful relationships with our partners to provide empowering solutions that fit our members unique needs. To learn more about our services, please reach out to our team today.