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Welcome to the VRI Family

welcome to the VRI family.

Thank you for being a member of the VRI Family! It is our honor to provide you with services to help you stay independent, safe, and live well. Our team is here to support you 24 hours a day, 7 days a week, 365 days a week.

As you familiarize yourself with our support services, below are some resources and outlines to welcome you to your new support team.

Meet the VRI Care Center.

PERS Service
The VRI Care Center is here for you 24 hours a day, 7 days a week. All you have to do is press your button, and we will come over the device and ask ‘Do you need help?’

  • If you say yes, we will dispatch appropriate assistance
  • If you say no, we will confirm and verify your information
  • If we are unable to confirm, we will call your home phone, responders, and emergency responders until we are able to confirm your well-being

Vitals Service.
With Vitals Monitoring support, our team is here to help you manage your health! Each day, use your new device to send in your reading. Our team will monitor for any significant changes and follow up when appropriate to support you.

Your Privacy.

VRI wants to ensure you understand the uses of your health care information as well as your rights. You can review our Privacy Policy here.

Your Support Team.

The VRI Care Center will connect you to your support team on your terms – from friends and family for non-emergent support to local emergency responders.

Learn more about the types of contacts VRI can connect you to here and contact our team to adjust your call list at any time.

Terms and Conditions.

The VRI Terms & Conditions are effective immediately. You can reference them at any time here.

Please note that by using your device, you are accepting VRI’s Terms & Conditions.


What happens if I accidentally press my button?

If you press your button by mistake, it is ok. Please speak with the VRI Care Center over your device to confirm your well-being. If for any reason we are unable to communicate with you over the device, we will call you on the number you provided. If we do not communicate with you, we will continue to call down your call list until we reach someone to check on you.

How does fall detection work?

If your device has fall detection included, it will send an alert to the VRI Care Center if it detects a fall. At times it may go off by mistake, and that is ok. Just confirm that you are ok when a representative contacts you. It is important to note that fall detection is not perfect. Therefore, we encourage you to press your button anytime you need us

How does location detection work?

If your device is a mobile unit, it also has location detection. The accuracy of location detection is dependent on reliable cellular coverage. We will always verify your location with you if we need to send help.

When should I press my button?

Whenever you need help, please press your button.

Additionally, we encourage you to press the button that you wear at least once a month to test it to ensure your device works properly

key resources.

Device Set Up
Misplace your set up guide? You can access VRI’s library of instructions here

Get answers to VRI’s most commonly asked questions from new clients here

General Questions
Want to talk to a member of the VRI service team? You can reach us at 800.860.4230

sign up for VRI emails.